The "Don't Love It? Send It Back" Policy.
We get it. Online shopping is a gamble. That’s why we make returns painless.
Our 30-Day Guarantee:
You have 30 days from the delivery date to try it on in the comfort of your home. If it’s not a "heck yes," it’s a return.
Conditions:
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Items must be unwashed, unworn, and with tags attached. (We can't resell something that smells like your perfume, sorry).
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Underwear and final sale items are final. We know you understand why.
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How to Return:
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Log in to your account and click "Start Return."
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Print the prepaid label we send you.
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Box it up. Drop it off at the carrier.
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Refund: Once we get it, we process the refund within 3-5 business days back to your original payment method.
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Exchanges:
Need a different size? Order the new one now and return the old one. This way you don't wait for us to process the return before you get your new size. (We're smart like that).
Cost:
Return shipping is $7.99 (deducted from your refund) for US orders. Unless we sent you the wrong item or it's defective—then it's on us, 100%.